Questions
Asked, and answered plainly.
If something is not here, write to us at support@strndhair.com.au and we will answer it properly.
01 - Results & timelines
Will it work?
When will I see results?
Shine and scalp comfort arrive in the first weeks. Early signs of density tend to show around weeks 8-12. In clinical research on rosemary oil, hair-count change was measured at six months of consistent use. We would rather set that expectation than sell you a miracle.
What is the evidence, exactly?
A six-month trial of 100 people with pattern hair loss compared rosemary oil against 2% minoxidil. Both groups saw a significant increase in hair count, and the rosemary group reported fewer side effects. That research relates to rosemary oil as an ingredient, not to the finished STRND formulation.
What if it does not work for me?
Unopened product can be returned within 30 days for a full refund. If you have used it consistently for 90 days and seen nothing, write to us - we would rather make it right than keep the money.
Is this a medical treatment?
No. STRND is a cosmetic product, not a treatment for any medical condition. If your hair loss is sudden, patchy, or comes with other symptoms, please see a doctor or dermatologist before buying a serum - including ours.
02 - Using the serum
The ritual.
How do I use the serum?
Three drops to the scalp, massaged for thirty seconds, three times a week. Consistency matters more than quantity.
Morning or night?
Either. Some prefer evenings so it sits overnight; the formula wears invisibly, so mornings work equally well. Pick whichever you will actually keep up.
Who is it for?
Anyone whose hair is under strain - thinning, dryness or breakage. The formula is unisex, suits all hair types, and is colour-safe.
How long does a bottle last?
Around two months at three uses per week. That is why the subscription runs every eight weeks.
Any precautions?
Patch test on the inner forearm 24 hours before first use. Avoid contact with eyes. If you are pregnant or breastfeeding, speak to your doctor before using any product containing essential oils.
03 - The formula
What is inside.
What is in the formula?
Rosemary, castor and lavender oils, with cold-pressed argan, coconut, baobab, avocado and jojoba - plus vitamin E and biotin. Ten actives in total. Free from sulphates, parabens and silicones. Vegan and cruelty-free.
What do castor and lavender do?
Castor conditions and adds weight and shine to the strand. Lavender calms the scalp and carries the scent. We do not claim clinical hair-growth evidence for either - that evidence belongs to rosemary.
Is it safe for coloured or treated hair?
Yes. The formula is colour-safe and suits all hair types, including chemically treated hair.
Will it make my hair greasy?
Not at three drops. The serum is designed for the scalp rather than the lengths, and jojoba sits close to the scalp's own sebum. Using more than three drops is the usual cause of an oily finish.
04 - Orders, shipping & subscriptions
Getting it to you.
How does shipping work?
Orders are dispatched from Australia within 1-2 business days, with free tracked shipping on orders A$75 and over. A flat A$8.95 applies below that.
How does the subscription work?
A$75 every eight weeks - a saving of A$14 per dispatch, matched to how long a bottle lasts. Pause, skip or cancel from your account at any time.
What is your returns policy?
Unopened product can be returned within 30 days of delivery for a full refund. Contact us at support@strndhair.com.au and we will send return instructions.
Do you ship outside Australia?
Not yet. We are Australian-based and currently dispatch domestically only. Join the newsletter to hear when that changes.
How do I contact you?
Email support@strndhair.com.au. A person replies, usually within one business day.
General cosmetic information only, not medical advice. Individual results vary.
Begin the ritual.
50 ml - a two-month supply. A$89 one-time, or A$75 every eight weeks.
Shop the Serum